How long does my order take to ship?

Orders are typically packed and shipped within 2–4 business days. Each piece is carefully wrapped to ensure it arrives safely.

Do you offer international shipping? 

Yes! Currently shipping to USA/Canada/EU/UK/Finland/Norway/Switzerland/Australia/New Zealand/Japan/Mexico/India. Don’t see your country? Check back in regularly!

International customers are responsible for any applicable VAT, import taxes, customs duties, carrier handling fees, or other charges assessed by the destination country, unless otherwise collected at checkout.

International orders may experience customs-related delays or lost packages. Moon Room Ceramics is not responsible for delays or lost packages caused by customs or local postal services.

What is your return policy? 

All pieces are handmade and carefully packaged. For this reason, sales are final. If your order arrives damaged, please contact me within 48 hours.